Theme	Example Quotation
Responses to “What about the telehealth appointment(s) was better than in-person appointments?
Accessibility and convenience	“I didn’t have to deal with the whole problematic transportation issue.” (Female, mid-60s)
Travel time and cost savings	“We drive a long way and [telehealth appointments] save us a lot of time and money. I try to schedule multiple appointments together for in person, but it is very difficult. Telehealth overcomes this issue.” (Male, mid-60s)
Comfort	“I love telehealth [because] I don’t have to get ready, worry about money for gas, and [it’s] more comfortable!” (Female, late 30s)
Avoided missed appointments	“I am often in pain or too ill to travel. Telehealth makes appointments possible when I would otherwise have to [cancel].” (Female, late 60s)
Responses to “What about the telehealth appointment(s) was worse than in-person appointments?
Communication	“I was not as comfortable [using telehealth] as talking face to face with [the] doctor. I wasn’t sure I could communicate how sick I was.” (Female, late 60s)
Impersonal relationships	“The provider had never met me before, had no rapport, and seemed totally [un]interested in me, and my issues. I believe this may have been because of the telehealth setup.” (Male, early 60s)
Perceived quality of care	“I felt safer when doctor could take my vitals, listen to my heart and lungs, etc. I feel being in person I received care that I’m unable to get over the phone/screen.” (Female, mid-40s)
Limited capability for physical examination or testing	“If I do require an actual exam that requires seeing or touching me then [telehealth’s] just a waste of time for myself and my doctor.” (Female, mid-30s)