Policy	Timeframe	Challenge	N	Examples
10 person limit on buses (15 on elongated buses)	04-03-2020i– 06-22-2020ii	Difficulty standing due to longer wait times	5	“it's just that they cut it down to 10 people. […] So, I could be standing there for God knows how long before I can get on the bus...that's the only thing that's kept me home...” (F13)
		Unsafe distanced seating design	4	“the person that did the bungee cords and red tape and signage inside these buses was a complete twit […] one of these seven seats that’s available is right beside the back door […] So I come in the back door and there’s a person in one of seven seats about two feet from me” (F12).
Boarding/ exiting from the back doors	03-19-2020iii– 07-01-2020iv	Difficulty physically boarding/ exiting	21	“but the back [boarding]; oh my God, it was a challenge...” (F18)
		Joyriders due to temporarily free service	4	“Cuz people were getting on the bus and riding all around for free...and there were drunks on the bus; more so than ever, and there were drug addicts on the bus. I know: I was on those buses, I wouldn't say it otherwise...” (F9)
Non-medical masks required	06-22- 2020ii– present	Safety issues due to lack of enforcement	5	“They say the masks are mandatory. But there are still people getting on the buses without masks. And for this to work, everybody has to have a mask.” (F15)
Reduced schedule	03-23-2020iii– 09-06-2020v	Longer wait times	2	“It just put me right over the top because they went to the Saturday schedule” (F12)